R ResolveAI

Zendesk marketplace app

Reduce the cost of routine support tickets — without risking quality.

ResolveAI automates routine Zendesk tickets using your Help Center and policies — reducing the labor cost of each resolved ticket while keeping humans in the loop for anything risky. Pricing ties to completed work, not AI activity.

Try the live demo — no install Install in Zendesk

Approval-first by default. Policy-aware. Risky cases escalated.

Completed work Each automated ticket displaces a human-handled one. At typical SMB costs of $12–18/ticket, savings stack fast.
Pay for outcomes You pay $0.49 per resolved ticket — not per AI attempt. Escalated tickets are never billed.
Human fallback Uncertain or exception-handling tickets escalate automatically so agents focus on work that needs them.
Product proof

See ResolveAI review a Zendesk ticket

Watch ResolveAI analyze a ticket, apply your policy, show the reply preview, and escalate risky cases with a clear audit trail.

This is example data. Open the interactive live demo →
Ticket #4821 Eligible for automation

Customer asks for a refund on a damaged order

ResolveAI reads the ticket, checks your 30-day returns policy, verifies the refund amount is below the configured threshold, and logs the decision path before preparing a reply.

Customer The order arrived damaged. Can I get a refund for $48.50?
ResolveAI Matched to returns policy, confirmed threshold, prepared a reply preview, and left an audit note for QA review.
What ResolveAI changes

It applies your policies, previews the reply, and knows when to stop.

  • Reads your Zendesk Help Center before answering.
  • Uses policy-aware resolution logic instead of generic chat behavior.
  • Escalates edge cases with context when confidence is low.
  • Ties pricing to completed work so operating impact is measurable.
Resolution dashboard preview

Track the outcomes that matter.

0 Estimated tickets automated
$0 Modeled labor cost offset
0 Tickets preserved for humans
$0 Estimated net savings

Use the ROI calculator below to model your support operation and compare your own ticket-cost assumptions against ResolveAI spend.

Key message pillars

Buy ticket resolution, not another AI suggestion layer.

ResolveAI is positioned around measurable operational outcomes for support teams running on Zendesk.

Completed work, not AI suggestions

ResolveAI is built to finish routine, policy-safe tickets after the account is configured for autonomous send. Until then, it prepares a reply preview for review.

Pay only for resolved tickets

Pricing is tied to completed work. Escalated tickets do not count as billable resolutions.

Model support cost impact

Use your own ticket-cost assumptions to estimate the operating impact of routing routine cases through ResolveAI.

Human escalation when confidence is low

ResolveAI routes uncertain or exception-handling tickets back to humans rather than forcing a risky answer.

Policy-aware resolution with auditability

Knowledge base context, operating policies, and visible ticket history make each resolution easier to inspect.

How it works

Approval-first ticket automation inside the Zendesk workflow you already use.

ResolveAI plugs into new-ticket events, resolves what it can safely finish, and keeps humans in the loop for exceptions.

1

Read the ticket

ResolveAI reviews the request, ticket history, tags, and requester context as soon as a qualifying ticket arrives.

2

Search your knowledge base

It uses your Zendesk Help Center content as the primary source of truth before writing a customer-facing resolution.

3

Apply policy-aware logic

Configured policies help shape how the issue is handled so the output matches your support standards, not a generic bot script.

4

Resolve or escalate

Eligible routine tickets get a policy-checked reply preview by default. Edge cases are escalated to a human when confidence is low or the workflow needs review.

What counts as a resolved ticket

Only completed work is treated as a resolution.

This keeps pricing aligned with outcomes instead of counting drafts, partial assists, or uncertain automations as wins.

Counts as resolved

  • ResolveAI prepares or sends a complete customer-facing resolution using your knowledge base and policies, depending on your approval setting.
  • The ticket is handled end-to-end without needing a human to rewrite the response first.
  • The outcome fits your configured automation and escalation rules.

Does not count

  • Tickets escalated because confidence is low.
  • Requests that require human judgment, account access, or a custom exception.
  • Cases where ResolveAI cannot safely complete the work and leaves the ticket for an agent.
ROI calculator

Model the economics behind outcome-based pricing.

Estimate how many tickets could be automated each month and compare your own ticket-cost assumptions against ResolveAI pricing.

Example assumptions are editable: 500 tickets/month, $15 human-handled ticket cost, and 35% routine automation.

Inputs

Use your current support metrics or start with the defaults below.

$15/ticket is a conservative fully-loaded SMB support cost estimate. Adjust it for your team.

ResolveAI price per resolution
Modeled at $0.49 based on published Starter plan economics.

Assumption: each automated ticket displaces one human-handled ticket and escalated tickets remain with your support team.

Safety controls

Guardrails that favor safe execution over aggressive automation.

Outcome-based automation only works when the system knows when not to act. ResolveAI is framed around controlled automation, policy awareness, and confidence-aware escalation.

Policy-aware resolution

Use your Help Center and configured rules to keep answers aligned with what your team actually supports.

Confidence thresholds

Low-confidence tickets are routed to humans so customers do not receive a shaky answer just to preserve automation rate.

Audit-friendly outcomes

Zendesk ticket history, resolution notes, and usage reporting make it easier to inspect what happened after the fact.

No bill for escalations

If ResolveAI does not successfully resolve the ticket, it should not be counted as completed work.

Escalation rules

Escalate the tickets that deserve human judgment.

ResolveAI is designed to complete the routine work and step aside on tickets that involve risk, ambiguity, or exceptions.

Low confidence

If the available context is too weak to support a safe answer, the ticket is held for human review instead of auto-resolved.

Policy exceptions

Refunds, account changes, or other workflows that need approval can be escalated rather than improvised.

Human requested

If the customer asks for a person, ResolveAI can preserve the context and hand the ticket back to your team.

Missing source of truth

When the knowledge base or policy coverage is not strong enough, ResolveAI avoids pretending it knows the answer.

Resolution dashboard

Measure completed work, escalations, and operating impact in one place.

The most useful support automation dashboard focuses on outcomes: how many tickets were resolved, how many were escalated safely, and what those outcomes mean under your own ticket-cost assumptions.

Resolved ticket volume

See how much of the queue ResolveAI completes without routing agents through reply review loops.

Escalation visibility

Track how many tickets were kept for humans because confidence was low or policy coverage was incomplete.

Cost avoided

Compare resolved-ticket volume against your average human ticket cost using your own assumptions.

Completed-work pricing

Make spend legible by tying usage to successful outcomes instead of token volume or AI activity.

Pricing based on completed work

Plans sized by safe ticket outcomes.

ResolveAI uses resolved-ticket volume as the pricing unit. Escalated tickets do not count, so spend stays tied to outcomes rather than attempts.

Free

Start proving value

$0/ month

Up to 25 resolved tickets per month.

Starter

For smaller queues

$49/ month

Up to 100 resolved tickets per month.

Pro

Most teams start here

$99/ month

Up to 500 resolved tickets per month plus full analytics visibility.

Business

Scale resolved volume

$249/ month

Unlimited resolved tickets with custom policy guidance.

Need a custom effective price per resolution? Use the calculator above to model the economics for your ticket mix, or review the full pricing page for more detail.