R ResolveAI

Pricing based on completed work

Pay for resolved tickets, not AI activity.

ResolveAI uses resolved-ticket volume as the pricing unit. If a ticket is escalated because confidence is low or a human is needed, it does not count as completed work.

Estimate your ROI View product overview
Pricing snapshot

Outcome-based pricing is easier to defend internally.

0 Bill for drafts
100% Bill for completed work

Escalated tickets stay with humans and stay off your billable resolution count.

Pricing based on completed work

Choose the resolved-ticket volume that fits your queue.

Every plan is billed per Zendesk account. Included resolved tickets are refreshed monthly, and there are no overage surprises if ResolveAI hands the rest to humans.

Free

Validate the workflow

$0/ month

Up to 25 resolved tickets per month.

  • Knowledge-base-driven resolutions
  • Human fallback for non-qualifying tickets
  • No charge for escalations
Starter

Light automation volume

$49/ month

Up to 100 resolved tickets per month.

  • Everything in Free
  • 14-day free trial
  • Outcome-based billing
Pro

Most popular

$99/ month

Up to 500 resolved tickets per month.

  • Everything in Starter
  • Priority processing
  • Full analytics visibility
Business

Scale routine resolution

$249/ month

Unlimited resolved tickets each month.

  • Everything in Pro
  • Priority support
  • Custom policy guidance

All AI inference costs are included in the plan price. If you exceed your monthly resolved-ticket limit, additional tickets can be escalated to humans rather than billed as overages.

What counts as a resolved ticket

Resolved means the ticket was actually completed.

ResolveAI is measured by finished support work, not by how often it generates text.

Counted as completed work

  • ResolveAI prepares or sends the final customer-facing resolution, depending on your approval setting.
  • The answer is grounded in your Zendesk Help Center and applicable policies.
  • The ticket does not need a human to rewrite or replace the response first.

Not counted toward billing

  • Tickets escalated because confidence is low.
  • Edge cases that require manual judgment, approval, or account access.
  • Tickets intentionally left for humans due to your escalation rules.
ROI calculator

Estimate resolved-ticket economics with your own assumptions.

This model helps compare your current human-handled ticket cost with a completed-work pricing model.

Example assumptions are editable: 500 tickets/month, $15 human-handled ticket cost, and 35% routine automation.

Inputs

$15/ticket is a conservative fully-loaded SMB support cost estimate. Adjust it for your team.

ResolveAI price per resolution
Modeled at $0.49 based on published Starter plan economics.
Safety controls

Completed-work pricing needs safety controls to stay credible.

ResolveAI is designed to keep low-confidence or policy-sensitive tickets with humans instead of inflating automation numbers with risky resolutions.

Human escalation when confidence is low

Tickets that do not meet the confidence bar are handed back to the team instead of being counted as outcomes.

Policy-aware resolution with auditability

Knowledge base context, ticket history, and visible usage reporting make pricing defensible to operators and finance teams.